Hospitality and informal work in the tourism sector: a reflection in times of covid-19

Versions

PDF (Español (España))

How to Cite

Regalado-Calanche, D., Obispo-Salazar, K., & Rosero-Sarasty, O. (2021). Hospitality and informal work in the tourism sector: a reflection in times of covid-19. Clío América, 15(29), 592–600. https://doi.org/10.21676/23897848.4276 (Original work published May 31, 2021)

Abstract

The purpose of this article is to reflect on some effects generated by Covid - 19 on tourism, particularly on the hotel industry and informal work. The text has two sections: First, it analyzes the importance of human resource management and practices such as training, as they enable the development of competencies in leaders and employees during and after the pandemic. Second, data and some consequences of Covid -19 on informal workers are described. Then, some suggestions for the reactivation and biosecure maintenance of tourism are presented. Finally, it is concluded that tourism has been characterized by being resilient to different pandemics. Covid-19 is conceived as an opportunity to strengthen human resources management practices in formal work and to consider the implementation of biosafety measures for informal workers to guarantee the development of their activity.
https://doi.org/10.21676/23897848.4276
PDF (Español (España))

References

Adeyinka, S., Lee, S., Abdullah, S. y Teo, J. (2020). Hospitality and tourism education in an emerging digital economy. Worldwide Hospitality and Tourism Them Tourism Themes, 12(2), 113-125. https://www.researchgate.net/publication/340083324

Andrade, V., Bolaños, C. y Castrillón, M. J. (2011). Empleabilidad en la economía informal, una investigación cualitativa con manicuristas de alta empleabilidad. Pensamiento psicológico, 9(16), 69-88. https://www.redalyc.org/pdf/801/80118612005.pdf

Antunes, R. (2007). El caracol y su concha: ensayo sobre la nueva morfología del trabajo. Revista Sociología del Trabajo, 59, 131-142. https://dialnet.unirioja.es/servlet/articulo?codigo=2274708

Antunes, R. (2020). Coronavírus: o trabalho sob fogo cruzado. Boitempo editorial. https://www.scielosp.org/article/csp/2020.v36n9/e00237120/#

Cacciamali, M. C. (2000). Globalização e processo de informalidade. Economia e sociedade, 9(1), 153-174. https://periodicos.sbu.unicamp.br/ojs/index.php/ecos/article/view/8643124

Castro, C., Vila, G. y Pardo, Á. (2019). Sustaining Affective Commitment and Extra-Role Service among Hospitality Employees: Interactive Effect of Empowerment and Service Training. Sustainability, 11. https://doi.org/10.3390/su11154092

Coelho-Lima, F. y Bendassolli, P. (2020). Trabalhadores e Trabalhadoras na Informalidade: Intervenções Possíveis. En Machado, M. (Ed.), O trabalho e as medidas de contenção da COVID-19. Contribuições da Psicologia Organizacional e do Trabalho no contexto da pandemia (pp. 35-44). Artmed. https://www.sbpot.org.br/download/280

Chang, S., Gong, Y. y Shum, C. (2011). Promoting innovation in Hospitality companies through human resource management practices. International Journal of Hospitality Management, 30(4), 812–818. https://doi.org/10.1016/j.ijhm.2011.01.001

Chen, M.-H. (2011). The response of hotel performance to international tourism development and crisis events. International Journal of Hospitality Management, 30(1), 200–212. https://doi.org/10.1016/j.ijhm.2010.06.005

Chen, B.T. (2017). Service innovation performance in the hospitality industry: The role of organizational training, personal job fit and work schedule flexibility. Journal of Hospitality Marketing & Management, 26(5), 474–488. https://doi.org/10.1080/19368623.2017.1264344

Chesser, J. (2016). Human Resource Management in a Hospitality Environment. Apple Academic Press. https://www.taylorfrancis.com/books/mono/10.1201/9781315366517/human-resource-management-hospitality-environment-jerald-chesser

Damnjanović, V., Lončarić, D. y Dlačić, J. (2020). Teaching case study: Digital marketing strategy of ACCOR Hotels. Tourism and Hospitality Management, 26(1), 233-244, 2020. https://ideas.repec.org/a/tho/journl/v26y2020n1p233-244.html

Hewagama, G., Boxall, P., Cheung, G. y Hutchison, A. (2019). Service recovery through empowerment? HRM, employee performance and job satisfaction in hotels. International Journal of Hospitality Management, 81, 73-82. https://doi.org/10.1016/j.ijhm.2019.03.006

Higgins-Desbiolles, F. (2020) Socialising tourism for social and ecological justice after COVID-19. Tourism Geographies, 22(3), 610-623. https://doi.org/10.1080/14616688.2020.1757748

Hotrec y Effat. (2019). For a level playing field and fair competition in hospitality and tourism: Joint EFFAT-HOTREC statement on the platform economy. Hotrec and Effat. https://www.eurofound.europa.eu/es/data/platform-economy/records/for-a-level-playing-field-and-fair-competition-in-hospitality-and-tourism

Huselid, M. A. (1995). The Impact of Human Resource Management Practices on Turnover, Productivity, and Corporate Financial Performance. Academy of Management Journal. 38(3), 635-672. http://www.jstor.com/stable/256741

Kostynets, I., Kostynets, V. y Baranov, V. (2020). Efecto de demanda reprimida en el mercado turístico. Economía y sociología, 13(2), 279–288. DOI: 10.14254/2071-789X.2020/13-2/18 https://scholar.google.es/scholar?hl=es&as_sdt=0%2C5&q=10.14254%2F2071-+789X.2020%2F13-2%2F18&btnG=

Luo, C., Wang, Y.-C. y Tai, Y.-F. (2019). Effective training methods for fostering exceptional service Employees. Journal of Hospitality and Tourism Insights, (4), 469-488. https://doi.org/10.1108/JHTI-01-2019-0013

Menegaki, A. (2020). Hedging Feasibility Perspectives against the COVID-19 for the International Tourism Sector. https://www.preprints.org/manuscript/202004.0536/v1

Napierała, T., Le´sniewska-Napierała, K. y Burski, R. (2020). Impact of Geographic Distribution of COVID-19. Sustainability, 12(11), 4697. https://doi.org/10.3390/su12114697

Narula, R. (2020). Policy opportunities and challenges from the COVID-19 pandemic for economies with large informal sectors. Journal of International Business Policy, 3(3), 302-310. https://doi.org/10.1057/s42214-020-00059-5

Niño, R. (20 de agosto de 2020). Habrá pico y puesto para vendedores informales en Bogotá. El Tiempo. https://www.eltiempo.com/covid-19-en-bogota-habra-pico-y-puesto-para-vendedores-informales-531196

Organización internacional del trabajo - OIT. (2013). Medición de la economía informal. https://www.ilo.org/wcmsp5/groups/public/---ed_emp/---emp_policy/documents/publication/wcms_229450.pdf

Organización Internacional del Trabajo - OIT. (2020a). The impact of COVID-19 on the tourism sector. https://www.ilo.org/wcmsp5/groups/public/---ed_dialogue/---sector/documents/briefingnote/wcms_741468.pdf

Organización Internacional del Trabajo - OIT. (2020b). El contagio o el hambre, el dilema de los trabajadores informales durante la pandemia del COVID-19. https://www.ilo.org/global/about-the-ilo/newsroom/news/WCMS_744028/lang--es/index.htm

Organización Internacional del Trabajo - OIT. (2020c). La COVID-19 provoca una crisis sin precedentes, y las medidas de confinamiento afectan a casi todos los trabajadores y las empresas. https://www.ilo.org/global/about-the-ilo/newsroom/news/WCMS_748477/lang--es/index.htm.

Organización Mundial del Turismo - OMT. (2019) ¿Por qué el Turismo? https://www.unwto.org/es/turismo

Organización Mundial del Turismo - OMT. (2020a). Directrices Globales de la OMT para reiniciar el turismo. 28-05-2020. https://webunwto.s3.eu-west-1.amazonaws.com/s3fs-public/2020-06/200606%20-%20UNWTO%20Global%20Guidelines%20to%20Restart%20Tourism%20ES.pdf

Organización Mundial del Turismo - OMT. (2020b). Impact assessment of the COVID-19 outbreak on international tourism. https://www.unwto.org/impact-assessment-of-the-covid-19-outbreak-on-international-tourism

Organización para la Cooperación y el Desarrollo Económicos - OECD. (2020a). La informalidad y la protección del empleo durante y después de Covid-19: buenas prácticas y la necesidad de redes de seguridad universales. https://www.oecd.org/latin-america/events/cumbre-ministerial-sobre-inclusion-social/2020-OCDE-LAC-Ministerial-Informalidad-y-la-protección-del-empleo-durante-y-despues-de-COVID-19.pdf

Organización para la Cooperación y el Desarrollo Económicos - OECD. (2020b). La reanudación del empleo y el crecimiento económico a través de mejores oportunidades para los grupos vulnerables (mujeres, migrantes, poblaciones indígenas y jóvenes). http://www.oecd.org/latin-america/events/cumbre-ministerial-sobre-inclusion-social/2020-OECD-LAC-Ministerial-Reanudación-del-empleo-y-el-crecimiento-económico-a-través-de-mejores-oportunidades.pdf

Ottenbacher, M., y Harrington, R. J. (2007). The innovation development process of Michelin-starred chefs. International Journal of Contemporary Hospitality Management, 19 (6), 444–460. https://doi.org/10.1108/09596110710775110

Rittichainuwat, B.N. y Chakraborty, G. (2009). Perceived travel risks regarding terrorism and disease: the case of Thailand. Tourism Management 30(3), 410–418. https://www.academia.edu/7539156/Perceived_travel_risks_regarding_terrorism_and_disease_The_case_of_Thailand

Ríos, G. (2020). El impacto económico de la crisis del coronavirus en América Latina: canales de transmisión, mitigantes y respuestas de políticas públicas. Real Instituto elcano. http://www.realinstitutoelcano.org/wps/portal/rielcano_es/contenido?WCM_GLOBAL_CONTEXT=/elcano/elcano_es/zonas_es/ari73-2020-rios-impacto-economico-de-crisis-coronavirus-en-america-latina

Sari, Y., Mahrinasari, M., Ayi, A. y Marselina, M. (2019). Model of Improving Tourism Industry Performance through Innovation Capability. Journal of Environmental Management and Tourism, 10 (4), 853 - 864. https://doi.org/10.14505//jemt.10.4(36).16.

Tsai, H., Song, H. y Wong, K. (2009). Tourism and Hotel Competitiveness Research. Journal of Travel y Tourism Marketing, 26(5-6), 522-546. https://doi.org/10.1080/10548400903163079

Vásquez, K. (4 de septiembre de 2020). Pico y puesto para los vendedores informales. Hoy Diario del Magdalena. https://www.hoydiariodelmagdalena.com.co/archivos/410126

Vetráková, M., Šimócková, I. y Pompurová, P. (2019). Age and Educational Diversification of Hotel Employees and Its Impact on Turnover. Sustainability, 11 (19), 5434. 10.3390/su11195434

Williams, C., y Horodnic, I. A. (2020). Tackling undeclared work in the tourism sector. European Commission. https://effat.org/wp-content/uploads/2020/01/6A-EU-UDW-Platform-Report-Tackling-undeclared-work-in-the-tourism-sector-2020-1.pdf

Williams, C. (2020). Impacts of the coronavirus pandemic on Europe's tourism industry: Addressing tourism enterprises and workers in the undeclared economy. International Journal of Tourism Research. doi.org/10.1002/jtr.2395

World Travel y Tourism Council - WTTC. (2020). Enfrenta El Turismo Global Su Mayor Reto, Recuperar La Confianza De Los Viajeros. https://wttc.org/News-Article/Enfrenta-El-Turismo-Global-Su-Mayor-Reto-Recuperar-La-Confianza-De-Los-Viajeros

Xavier, D. (2014). Mobilização de competências na atividade informal do vendedor ambulante em praia de Natal (RN) (Mestrado dissertation, Universidade Federal do Rio Grande do Norte). https://repositorio.ufrn.br/jspui/bitstream/123456789/19769/1/DeboraGuerraPereiraXavier_DISSERT.pdf

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Downloads

Download data is not yet available.