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Este artículo busca comprender el impacto reportado por los usuarios de las redes sociales sobre las estrategias de las marcas de maquillaje de lujo. Para lo cual se utiliza una combinación de metodologías: cualitativa para realizar un análisis de contenido mediante twitter, durante dos meses de 2016. En la metodología cuantitativa se aplicó el Modelo de Regresión de Poisson Inflado Cero (Zero Inflated Poisson Regression Model ) para determinar las características del tweet, relacionadas con: la respuesta y un gran volumen de interacción. Este estudio revela que en el viaje del consumidor, en el reporte del usuario predomina la precompra y poscompra, pero la interacción es mayor en los extremos del recorrido. Además, la interacción de los tweets incrementa con valores hedonistas, específicamente como la belleza, pero sorprendentemente los enlaces y videos dentro del contenido del tweet desmejoran su interacción. De manera aplicada, los especialistas en marketing en marcas de maquillaje de lujo pueden utilizar estos hallazgos para mejorar las estrategias de marketing y explorar nuevas oportunidades en el recorrido del consumidor.Citas
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