Motivación de los empleados: importancia, evolución y enfoques usando análisis cienciométrico

Versiones

PDF

Palabras clave

desempeño laboral; motivación de los empleados; Tree of Science (TOS); teoría de la autodeterminación; gestión humana.

Cómo citar

Erazo-Muñoz, P. A., Escobar-Ospina, A. L., & -Pineda, S. A. (2022). Motivación de los empleados: importancia, evolución y enfoques usando análisis cienciométrico. Clío América, 16(31), 800–815. https://doi.org/10.21676/23897848.4907 (Original work published 31 de mayo de 2022)

Resumen

El propósito de esta revisión es analizar la evolución y las tendencias de las publicaciones sobre la “motivación de los empleados” desde el año 2000 hasta el 2021. Para analizar las publicaciones por año, revista, país y autor, se utilizó bibliometrix, del software R. Para comprender la evolución del tema se utiliza el algoritmo del árbol de la ciencia, con el software Tree of Science (TOS), y los enfoques se trabajan mediante un análisis de redes de cocitación. Dentro de los principales resultados se encuentran los documentos seminales y estructurales del estudio de la motivación de los empleados; entre ellos, los clásicos Theory of human motivation de Maslow, Motivation through the design of work: test of a theory de Hackman y Oldham e Intrinsic and Extrinsic Motivations: Classic definitions and new directions de Ryan y Deci. Se identificaron tres enfoques emergentes: 1. factores que inciden en la motivación de los empleados, 2. nuevas teorías de la motivación en los empleados y 3. aspectos psicológicos de los trabajadores relacionados con la motivación. Se recomienda que las organizaciones creen programas de motivación para los empleados debido a que esta contribuye al mejoramiento del desempeño individual y de la organización.
https://doi.org/10.21676/23897848.4907
PDF

Citas

Acevedo, J. P., Robledo, S. y Sepúlveda, M. Z. (2020). Subáreas de internacionalización de emprendimientos: una revisión bibliográfica. Económicas CUC, 42(1), 249-268. https://revistascientificas.cuc.edu.co/economicascuc/article/view/3186

Adams, J. (1965). Inequity In Social Exchange. Advances in Experimental Social Psychology, 2, 267-299. https://doi.org/10.1016/S0065-2601(08)60108-2

Alderfer, C. (1969). An empirical test of a new theory of human needs. Organizational Behavior and Human Performance, 4(2), 142-175. https://doi.org/10.1016/0030-5073(69)90004-X

Aria, M. y Cuccurullo, C. (2017). Bibliometrix: An R-tool for comprehensive science mapping analysis. Journal of Informetrics, 11(4), 959-975. https://doi.org/10.1016/j.joi.2017.08.007

Aria, M., Misuraca, M. y Spano, M. (2020). Mapping the Evolution of Social Research and Data Science on 30 Years of Social Indicators Research. Social Indicators Research, 149(3), 803-831. https://doi.org/10.1007/s11205-020-02281-3

Bagus, H., Windijarto, O. y Saptandari, P. (2018). The Influence Of Work Motivation And Organizational Culture On Improving Employee Performance In Financial Division At Companies In Energy Sector. In Proceedings of the 2nd International Conference Postgraduate School (ICPS 2018) (pp. 45-50). SCITEPRESS (Science and Technology Publications, Lda). https://www.scitepress.org/Papers/2018/75372/75372.pdf

Bastian, M., Heymann, S. y Jacomy, M. (2009). Gephi: an open source software for exploring and manipulating networks. International AAAI Conference on Weblogs and Social Media. https://gephi.org/users/publications/

Bhatti, O., Aslam, U., Hassan, A. y Sulaiman, M. (2016). Employee motivation an Islamic perspective. Humanomics, 32(1), 33-47. https://doi.org/10.1108/H-10-2015-0066

Bond, M., Zawacki-Richter, O. y Nichols, M. (2019). Revisiting five decades of educational technology research: A content and authorship analysis of the British Journal of Educational Technology. British Journal of Educational Technology, 50(1), 12-63. https://doi.org/10.1111/bjet.12730

Cadwallader, S., Jarvis, C. B., Bitner, M. J. y Ostrom, A. L. (2010). Frontline employee motivation to participate in service innovation implementation. Journal of the Academy of Marketing Science, 38(2), 219-239. https://psycnet.apa.org/doi/10.1007/s11747-009-0151-3

Çakır, O. y Kozak, M. A. (2017). Designing an effective organizational employee motivation system based on ABCD model for hotel establishments. Tourism and hospitality management, 23(1), 69-89. https://doi.org/10.20867/thm.23.1.6

Clavijo-Tapia, F. J., Duque-Hurtado, P. L., Arias-Cerquera, G. y Tolosa-Castañeda, M. A. (2021). Organizational communication: a bibliometric analysis from 2005 to 2020. Clío América, 15(29). https://doi.org/10.21676/23897848.4311

Coy, D., Erazo, P., Londoño, F., Ortiz, J. y Arcila, C. (2022). Machining by Chip Removal: Bibliometric Analysis, Evolution, and Research Trends. Journal of Southwest Jiaotong University, 57(3). https://doi.org/10.35741/issn.0258-2724.57.3.27

Dagenais-Desmarais, V., Leclerc, J.-S. y Londei-Shortall, J. (2018). The relationship between employee motivation and psychological health at work: A chicken-and-egg situation? Work and Stress, 32(2), 147–167. https://doi.org/10.1080/02678373.2017.1317880

Damij, N., Levnajić, Z., Skrt, V. R. y Suklan, J. (2015). What Motivates Us for Work? Intricate Web of Factors beyond Money and Prestige. PloS One, 10(7), e0132641. https://doi.org/10.1371/journal.pone.0132641

Deci, E. y Ryan, R. (1980). The Empirical Exploration of Intrinsic Motivational Processes. Advances in Experimental Social Psychology, 13, 39-80. https://doi.org/10.1016/S0065-2601(08)60130-6

Deci, E. L. y Ryan, R. M. (2008). Facilitating optimal motivation and psychological well-being across life’s domains. Canadian Psychology/Psychologie canadienne, 49(1), 14-23. https://psycnet.apa.org/doi/10.1037/0708-5591.49.1.14

Demiroz, F. y Haase, T. W. (2019). The concept of resilience: a bibliometric analysis of the emergency and disaster management literature. Local Government Studies, 45(3), 308-327. https://doi.org/10.1080/03003930.2018.1541796

Duque, P., Meza, O., Zapata, G. y Giraldo, J. (2021). Internacionalización de empresas latinas: evolución y tendencias. Económicas CUC, 42(1). https://doi.org/10.17981/econcuc.42.1.2021.Org.1

Duque, P., Meza, O. E., Giraldo, D. y Barreto, K. (2021a). Economía Social y Economía Solidaria: un análisis bibliométrico y revisión de literatura. Revista de Estudios Cooperativos (REVESCO), 138, e75566. https://doi.org/10.5209/reve.75566

Duque Hurtado, P. y Ortíz Ortíz, D. (2022). Perspectivas y tendencias de investigación en emprendimiento social. Desarrollo Gerencial, 14(1), 1-26. https://doi.org/10.17081/dege.14.1.5082

Duque, P., Samboni, V., Castro, M., Montoya, L. A. y Montoya, I. A. (2020). Neuromarketing: Its current status and research perspectives. Estudios Gerenciales, 36(157). https://doi.org/10.18046/j.estger.2020.157.3890

Duque, P., Toro, A., Ramírez, D. y Carvajal, M. E. (2020). Marketing viral: Aplicación y tendencias. Clío América, 14(27), 454-468. https://doi.org/10.21676/23897848.3759

Duque, P., Trejos, D., Hoyos, O. y Chica, J. C. (2021). Finanzas corporativas y sostenibilidad: un análisis bibliométrico e identificación de tendencias. Semestre Económico, 24(56), 25-51. https://doi.org/10.22395/seec.v24n56a1

Freeman, L. C. (1977). A Set of Measures of Centrality Based on Betweenness. Sociometry, 40(1), 35. https://doi.org/10.2307/3033543

Gagné, M. y Deci, E. L. (2005). Self-determination theory and work motivation. Journal of Organizational Behavior, 26(4), 331-362. https://psycnet.apa.org/doi/10.1002/job.322

Gagné, M., Forest, J., Vansteenkiste, M., Crevier-Braud, L., Van den Broeck, A., Aspeli, A. K., Bellerose, J., Benabou, C., Chemolli, E., Güntert, S. T., Halvari, H., Indiyastuti, D. L., Johnson, P. A., Molstad, M. H., Naudin, M., Ndao, A., Olafsen, A. H., Roussel, P., Wang, Z. y Westbye, C. (2015). The Multidimensional Work Motivation Scale: Validation evidence in seven languages and nine countries. European Journal of Work and Organizational Psychology, 24(2), 178-196. https://psycnet.apa.org/doi/10.1080/1359432X.2013.877892

Giraldo Castellanos, J. D., Duque Hurtado, P. L., Barahona, L. y Peña, E. (2022). Marco de referencia y tendencias de investigación de economía colaborativa. Revista En-Contexto, 10(16), 267-292. https://doi.org/10.53995/23463279.1159

Griffin, R. W., Phillips, J. M. y Gully, S. M. (2016). Organizational Behavior: Managing People and Organizations. Cengage Learning. https://books.google.com/books/about/Organizational_Behavior_Managing_People.html?hl=&id=4ZYzCgAAQBAJ

Grünewald, H., Kneip, P. y Kozica, A. (2019). The Use of Gamification in Workplace Learning to Encourage Employee Motivation and Engagement. In V. Hammler Kenon y S. Vasant Palsole (Eds.), The Wiley Handbook of Global Workplace Learning. (pp. 557-575). https://doi.org/10.1002/9781119227793.ch29

Gurzki, H. y Woisetschläger, D. M. (2017). Mapping the luxury research landscape: A bibliometric citation analysis. Journal of Business Research, 77, 147-166. https://doi.org/10.1016/j.jbusres.2016.11.009

Hackman, R. y Oldham, G. R. (1976). Motivation Through the Design of Work: Test of a Theory. Organizational Behavior and Human Performance, 16(2), 250-279. https://doi.org/10.1016/0030-5073(76)90016-7

Hitka, M., Lorincová, S., Potkány, M., Balážová, Ž. y Caha, Z. (2021). Differentiated approach to employee motivation in terms of finance. Journal of Business Economics and Management, 22(1), 118-134. https://doi.org/10.3846/jbem.2020.13702

Hitka, M., Lorincová, S., Vetráková, M., Hajdúchová, I. y Antalík, I. (2020). Factors related to gender and education affecting the employee motivation. Journal of Entrepreneurship and Sustainability Issues, 7(4), 3226-3241. https://doi.org/10.9770/jesi.2020.7.4(43)

Hitka, M., Rózsa, Z., Potkány, M. y Ližbetinová, L. (2019). Factors forming employee motivation influenced by regional and age-related differences. Journal of Business Economics and Management, 20(4), 674-693. https://doi.org/10.3846/jbem.2019.6586

Hitka, M., Schmidtová, J., Lorincová, S., Štarchoň, P., Weberová, D. y Kampf, R. (2021). Sustainability of Human Resource Management Processes through Employee Motivation and Job Satisfaction. In Acta Polytechnica Hungarica, 18(2), 7-26. http://acta.uni-obuda.hu/Hitka_Schmidtova_Lorincova_Starchon_Weberova_Kampf_109.pdf

Islam, R. y Ismail, A. Z. H. (2008). Employee motivation: a Malaysian perspective. International Journal of Commerce and Management, 18(4), 344-362. https://doi.org/10.1108/10569210810921960

Kamaraj, S., Venkatrama Raju, D. y Kannan, J. (2019). A Study on Employees Motivation in B & B Developers and Builders Private Ltd., Vellore. Journal of Advanced Research in Dynamical and Control Systems, 11(09-Special), 211-216. https://doi.org/10.5373/JARDCS/V11/20192557

Kanfer, R. (2009). Work Motivation: Advancing Theory and Impact. Industrial and Organizational Psychology, 2(1), 118-127. https://doi.org/10.1111/j.1754-9434.2008.01120.x

Kreye, M. E. (2016). Employee motivation in product-service system providers. Production Planning & Control, 27(15), 1249-1259. https://doi.org/10.1080/09537287.2016.1206219

Lawler, E. E. (1970). Job attitudes and employee motivation: theory, research, and practice1. Personnel Psychology, 23(2), 223-237. https://doi.org/10.1111/j.1744-6570.1970.tb01652.x

Leete, L. (2000). Wage equity and employee motivation in nonprofit and for-profit organizations. Journal of Economic Behavior & Organization, 43(4), 423-446. https://doi.org/10.1016/S0167-2681(00)00129-3

Liu, Y., Zhu, N., Zhang, J. y Raza, J. (2021). Does organizational reciprocity improve employees’ motivation? The mediating role of basic psychological need satisfaction. Current Psychology, 40(7), 3136-3150. https://doi.org/10.1007/s12144-020-00984-x

Locke, E. A. y Latham, G. P. (2004). What Should we do About Motivation Theory? Six Recommendations for the Twenty-First Century. Academy of Management Review, 29(3). https://doi.org/10.5465/amr.2004.13670974

Lorincová, S., Štarchoň, P., Weberová, D., Hitka, M. y Lipoldová, M. (2019). Employee Motivation as a Tool to Achieve Sustainability of Business Processes. Sustainability: Science Practice and Policy, 11(13), 3509. https://doi.org/10.3390/su11133509

Lu, C.-J., Shih, Y.-Y. y Wang, S.-T. (2016). The Effect of Corporate Social Responsibility Initiatives on Internal Employee Motivation and Organizational Identification. In 2016 10th International Conference on Innovative Mobile and Internet Services in Ubiquitous Computing (IMIS) (pp. 573-577). https://doi.org/10.1109/imis.2016.85

Maslow, A. H. (1943). A theory of human motivation. Psychological Review, 50(4), 370-396. https://doi.org/10.1037/h0054346

Mena, A. M., Erazo, P. A., Salazar, E. X. y Botero, J. C. (2020). Relaciones entre el liderazgo

y el síndrome de burnout. Un análisis bibliométrico. Revista Espacios, 41(38), 162-181.

https://www.revistaespacios.com/%20a20v41n38/a20v41n38p16.pdf

Mikkelsen, M. F., Jacobsen, C. B. y Andersen, L. B. (2015). Managing Employee Motivation: Exploring the Connections Between Managers’ Enforcement Actions, Employee Perceptions, and Employee Intrinsic Motivation. International Public Management Journal, 20(2), 183-205. https://doi.org/10.1080/10967494.2015.1043166

Mulyani, S. R., Sari, V. N. y Sari, M. W. (2019). The model of employee motivation and cooperative employee performance. Polish Journal of Management Studies, 20(2), 379-390. https://doi.org/10.17512/pjms.2019.20.2.32

Muñoz, P. A. E. y Casallas, M. I. R. (2021). Relación entre felicidad en el trabajo y desempeño laboral: análisis bibliométrico, evolución y tendencias. Revista Virtual Universidad Católica del Norte, (64), 241-280. https://doi.org/10.35575/rvucn.n64a10

Muñoz, P. A. E., Gómez, C. A. R., Colonia, A. G. y Ospina, N. E. S. (2019). La vigilancia científica como apoyo a la gestión educativa. Un análisis de la formación en Automatización Industrial. Revista Rutas de formación prácticas y experiencias, 9, 21-35. https://doi.org/10.24236/24631388.n.2019.3312

Muñoz, P. A. E. y Riaño-Casallas, M. I. (2021). Felicidad en el trabajo en docentes oficiales de básica y media. Revista Boletín Redipe, 10(1), 349-371. https://doi.org/10.36260/rbr.v10i1.1187

Ncube, C. y Samuel, M. (2014). Revisiting Employee Motivation and Job Satisfaction within the Context of an Emerging Economy: Theoretical Representation and Developing the Model. Mediterranean Journal of Social Sciences, 5(9), 257-280. https://doi.org/10.5901/mjss.2014.v5n9p267

Njambi, C. (2014). Factors Influencing Employee Motivation and Its Impact on Employee Performance: A Case of AMREF Health Africa in Kenya [United States International University - Africa]. http://erepo.usiu.ac.ke/11732/77

Osabiya, B. J. (2015). The effect of employees motivation on organizational performance. Journal of Public Administration and Policy Research, 7(4), 62-75. https://doi.org/10.5897/jpapr2014.0300

Peterson, M. (2004). What men and women value at work: Implications for workplace health. Gender Medicine, 1(2), 106-124. https://doi.org/10.1016/S1550-8579(04)80016-0

Ramos, V., Duque, P. y Vieira, J. A. (2021). Responsabilidad Social Corporativa y Emprendimiento: evolución y tendencias de investigación. Desarrollo Gerencial, 13(1), 1-34. https://doi.org/10.17081/dege.13.1.4210

Raziq, A. y Maulabakhsh, R. (2015). Impact of Working Environment on Job Satisfaction. Procedia Economics and Finance, 23, 717-725. https://doi.org/10.1016/S2212-5671(15)00524-9

Robledo, S., Osorio, G. y López, C. (2014). Networking en pequeña empresa: una revisión bibliográfica utilizando la teoría de grafos. Revista Vínculos, 11(2), 6-16. https://doi.org/10.14483/2322939X.9664

Robledo, S., Zuluaga, M., Valencia-Hernandez, L.-A., Arbelaez-Echeverri, O. A.-E., Duque, P. y Alzate-Cardona, J.-D. (2022). Tree of Science with Scopus: A Shiny Application. Issues in Science and Technology Librarianship, (100). https://doi.org/10.29173/istl2698

Rubaceti, N. A. B., Giraldo, S. R. y Sepúlveda, M. Z. (2022). Una revisión bibliográfica del Fintech y sus principales subáreas de estudio. Económicas CUC, 43(1). https://doi.org/10.17981/econcuc.43.1.2022.Econ.4

Ryan, R. y Deci, E. (2000). Intrinsic and Extrinsic Motivations: Classic Definitions and New Directions. Contemporary Educational Psychology, 25(1), 54-67. https://doi.org/10.1006/ceps.1999.1020

Rynes, S. L., Gerhart, B. y Minette, K. A. (2004). The importance of pay in employee motivation: Discrepancies between what people say and what they do. Human Resource Management, 43(4), 381-394. https://doi.org/10.1002/hrm.20031

Salman, S. y Khan, A. (2014). Career Management and Employee Motivation in Low Skilled, Low Margin Environments [Conferencia]. IOP Conference Series: Materials Science and Engineering. https://doi.org/10.1088/1757-899x/65/1/012032

Stea, D., Foss, N. J. y Christensen, P. H. (2015). Physical separation in the workplace: Separation cues, separation awareness, and employee motivation. European Management Journal, 33(6), 462-471. https://doi.org/10.1016/j.emj.2015.08.003

Tani, M., Papaluca, O. y Sasso, P. (2018). The System Thinking Perspective in the Open-Innovation Research: A Systematic Review. Journal of Open Innovation: Technology, Market, and Complexity, 4(3), 38. https://doi.org/10.3390/joitmc4030038

Trejos-Salazar, D. F., Duque, P. L., Montoya, L. A. y Montoya, I. A. (2021). Neuroeconomía: una revisión basada en técnicas de mapeo científico. Revista de investigación, desarrollo e innovación, 11(2), 243-260. https://doi.org/10.19053/20278306.v11.n2.2021.12754

Valencia-Hernández, D. S., Robledo, S., Pinilla, R., Duque-Méndez, N. D. y Olivar-Tost, G. (2020). SAP Algorithm for Citation Analysis: An improvement to Tree of Science. Ingeniería e Investigación, 40(1), 45-49. https://doi.org/10.15446/ing.investig.v40n1.77718

Wallis, W. D. (2007). A Beginner’s Guide to Graph Theory (Springer (Ed.). Birkhäuser Boston. https://doi.org/10.1007/978-0-8176-4580-9

Zetty, C., Jácome, M. A., Morales, M. E., Erazo, P. A., Ramírez, C. A., Galeano, A. y Sánchez, N. E. (2020). La vigilancia científica como apoyo a la gestión educativa. Un análisis bibliométrico de la formación en Gestión de la Producción Industrial. Revista Rutas de formación prácticas y experiencias, (10), 60-75. https://doi.org/10.24236/24631388.n.2020.3396

Zhang, J. y Luo, Y. (2017). Degree Centrality, Betweenness Centrality, and Closeness Centrality in Social Network. In Proceedings of the 2017 2nd International Conference on Modelling, Simulation and Applied Mathematics (MSAM2017) (pp. 300-303). Atlantis Press. https://doi.org/10.2991/msam-17.2017.68

Zupic, I. y Čater, T. (2015). Bibliometric Methods in Management and Organization. Organizational Research Methods, 18(3), 429-472. https://doi.org/10.1177/1094428114562629

Zuschke, N. (2020). An analysis of process-tracing research on consumer decision-making. Journal of Business Research, 111, 305-320. https://doi.org/10.1016/j.jbusres.2019.01.028

Creative Commons License

Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-CompartirIgual 4.0.

Descargas

Los datos de descargas todavía no están disponibles.